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Exchange & Return Policy
It is our mission to satisfy our customers. If, for any reason, you aren't 100% satisfied, you may exchange or return your bikini within 30 days of purchase in saleable condition with tags and hygienic liner attached. We will gladly exchange your bikini or refund your purchase price provided you return your merchandise in new condition as described above. Soiled merchandise cannot be accepted for a refund.
Exchanges
We will gladly accept your exchange within 30 days of your receipt of the product. The merchandise must be new, in saleable condition with tags and hygienic liner attached. Soiled merchandise cannot be accepted. Please use a trackable means of shipping and send the product via the US Postal Service (USPS) to:
EXCHANGES
baby brazil
PO Box 12407
Silver Spring, MD 20908-2407
In your package, please include the provided Exchange/Return form with a reason for the exchange. Please indicate the style, color, and size desired. If the Exchange/Return form is not included, the exchange process will be delayed.
If you need to receive the exchange by a specific date, please indicate the date on the Exchange/Return Form.
See below for important note about FedEx, UPS, and other shippers.*
Returns
We will gladly accept your return within 30 days of your receipt of the product. The merchandise must be new, in saleable condition with tags and hygienic liner attached. Soiled merchandise cannot be accepted for return.
Please use a trackable means of shipping and return the product via the US Postal Service (USPS) to:
RETURNS
baby brazil
PO Box 12407
Silver Spring, MD 20908-2407
In your package, please include the provided Exchange/Return form with a reason for the exchange. Please indicate the style, color, and size desired. If the Return form is not included, the process will be delayed. Returns are processed within two weeks of receipt, and an email will be sent to you once return processing is completed. Note that, despite our immediate release of funds, it may take up to 5-7 business additional days before the credit card issuer makes funds available on your credit card statement.
See below for important note about FedEx, UPS, and other shippers.*
*Using FedEx, UPS, or Other Shippers for Shipping Returns and Exchanges
Please do not attempt to send returns or exchanges via FedEx, UPS, or other shipper using our account as payment for shipping. That is, do not check the box where the recipient will pay for shipping charges. We will not accept any merchandise where shipping is charged to our account. Any shipment of this sort will be refused, and you will be responsible for any shipping charges.
You are welcome to return items via FedEx, UPS, or other shippers using your own account or credit card. Note that we do not reimburse return shipping. We do cover shipping when we send you an exchange. To obtain a return address for these shippers, call 1.877.627.0970 or 301.924.0970, and ask for the return address for a non-USPS return.
Questions
If you have any questions about our Return & Exchange Policy, please contact us.
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